Shopping at Escape

Returns

We hope you are pleased with your purchase. However, if you are not completely satisfied, we offer a few options which might help you decide what to do next.

Exchange in store within 10 days of receipt for another item or a credit note to spend in store.

Simply return to us for an exchange or full refund by following the steps below within 10 days of receipt. We will process your exchange or refund (excluding original delivery charge) when we receive your parcel.

Please handle all items with care. Item(s) must be returned to us intact, undamaged, tags in place and as soon as reasonably possible. When trying on clothing please do not use unnecessary force and ensure you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks. We will be unable to accept the return of any item(s) where these instructions have not been followed.

Exchanges can only be made for a different size or colour of the same product and are not guaranteed. Your replacement item(s) will be sent to you on receipt of the original item(s) being returned.

Earrings - In the interests of hygiene and consumer safety, we are unable to accept returns on earrings for pierced ears.

Swimwear - Please note, in the interest of hygiene we do not offer refunds.

Sale goods returns choose carefully. There is no exchanges or refunds for sale goods.

Delivery

All NZ orders will receive dispatch confirmation and tracking numbers for each parcel. No signature required, unless requested by you.

Standard delivery from Wanaka is not always reliable, please allow 5 to 7 working days for delivery.
NZ Courier – We give you an option at check out $7, please allow 2-4 working days.
Australia  $20 including insurance 5-10 working days from dispatch. Signature required.
Worldwide  $30 including insurance 5-10 working days from dispatch. Signature required.
*** Import duties and taxes will be the responsibility of the customer should goods be ordered from our website for delivery outside New Zealand. These costs are imposed by your local customs office and are outside of our control.
Collect From Store – Place an order by phone on 034438019 Monday to Sunday during store opening hours. Click here for opening hours. Our fabulous team at Escape will be happy to process your order for you.

Gift Cards – Give the gift of Fashion!
Shopping for that special present? Look to the Escape gift card, redeemable online and in store, add a signature giftbox to your purchase to add that premium finishing touch.
The card can be used as full or part payment for any goods

Personal Tailoring

We offer basic tailoring and hemming service and for more technical details we send you to our fabulous personal tailor to create perfection. No refunds or exchanges once altered.

Personal Shopping

Lucy and her expert Personal Shopping team are on-hand to make shopping as enjoyable, stress-free and effortless as possible. What this means is that we will give you the benefit of our instore expertise in combining outfits for you that suit your particular shape and the occasion for which you are purchasing. 

Your stylist can help you piece together the perfect occasion outfit or perform a wardrobe overhaul.

If you want to embrace a new trend but need help interpreting and introducing it to your wardrobe, or need advice and an expert eye when packing your holiday suitcase, our dedicated team is here to help.

Your stylist will also oversee all potential garment alterations.

Each appointment is complimentary, pre-arranged and bespoke to you. Phone 034438019

Complimentry Gift Wrapping is available for VIP’s whenever you purchase instore or online.

Laybuy is available online and in store. Receive your purchase now, spread the total cost over 6 weekly automatic payments. Interest free!

VIP REWARDS

Getting Vip Rewards is easy, sign up, we store your rewards and any purchases* you make in store or online goes towards $100 off when you spend $1500, what’s more your points don’t have an expiry date or a yearly earning cap.
*excludes Sale goods.